Safe & Responsible Gaming

tk368's commitment to responsible gaming

A gaming experience is truly enjoyable only when it is played in a controlled and responsible way. Your safety is our top priority.

tk368 believes that gaming is a form of entertainment — it should never become a source of financial stress or addiction. That is why we are committed to ensuring a safe and responsible gaming environment for every player. tk368 is for individuals aged 21+ only. Use of this platform by minors is strictly prohibited.

Our protection tools

Deposit Limits

Setting deposit limits

You can set daily, weekly, or monthly deposit limits as you choose. This makes it easier to enjoy games while staying within your budget. Lowering a limit takes effect immediately; increasing one is delayed slightly — this prevents overspending in an impulsive moment.

Break Feature

Time-out feature

If you feel you need a break, you can temporarily close your account for a set period — from 1 day up to several weeks. During this time, no login or betting will be possible. Once you feel mentally refreshed, normal activity can resume.

Self-Exclusion

Self-exclusion

If you need a long-term break, choose the self-exclusion option. Once this process is initiated, the account cannot be accessed before the set period ends. Contact our support team and we will help put this in place quickly.

Age Verification

Strict age verification

tk368 follows an age verification process at the time of registration. Only individuals aged 21 or above may open an account and play games. Protecting minors is part of our ethical responsibility.

Gaming History

Spending records & history

You can log into your account at any time to view your gaming history and transaction details. Understanding your own spending patterns and making informed decisions is the first step toward responsible gaming.

Support

24/7 support service

If you have any concerns about your gaming, reach out via our 24/7 live chat or email support. We provide assistance in both Bengali and English.

What is responsible gaming?

Responsible gaming means treating gaming purely as a form of entertainment — not as a way to earn money. Follow a few key principles while playing at tk368:

Do

  • Always set a budget before you play.
  • Take regular breaks from gaming.
  • Do not place more bets trying to recover lost money.
  • Treat gaming as a source of fun.
  • Spend time with family and friends.

Don't

  • Do not play with borrowed money or funds set aside for essentials.
  • Do not play when you are under stress or feeling depressed.
  • Do not allow minors to use your account.
  • Do not place gaming above your daily responsibilities.
  • Do not play non-stop for longer than a set amount of time.

Assess yourself

Ask yourself the questions below. If one or more answers are "yes", it is time to seek help.

Self-assessment questionnaire

  • Are you spending more than your set budget and feeling regret afterward?
  • Are you losing even more while trying to recover money you already lost?
  • Are you hiding your gaming activity from family or friends?
  • Do you feel restless or irritable when you are unable to play?
  • Are you neglecting work, studies, or family responsibilities to play?
  • Are you spending money on gaming by taking on debt or dipping into savings?
  • Have you tried to take a break from gaming but been unable to?

If your answer to any of the above questions is yes, please contact the tk368 support team or make use of the self-exclusion option. Seeking help is a sign of strength, not weakness.

Limits & control tools

Deposit limits

Set a limit on how much you will deposit each day, each week, or each month. Lowering a limit is instant; processing a request to increase one takes time — this delay is intentional, for your protection.

Session limits

Set a limit on how long you will play in one sitting. When the set time is up, a warning will be displayed automatically and the session will end. This is effective at preventing excessive time spent playing.

Time-out

Take a time-out of 24 hours to 30 days for a short break. During this period, placing bets or accessing your account will not be possible. Normal activity resumes after the break ends.

Self-exclusion

Choose self-exclusion for a long-term closure. The account cannot be reactivated by any means during the set period. Write to [email protected] to activate it.

Payment & financial security

At tk368, a minimum of ৳300 applies for deposits and a minimum of ৳500 applies for withdrawals. All transactions are completed via bKash, Nagad, and Rocket — the most familiar and secure mobile payment methods in Bangladesh.

bKash

A widely used mobile wallet service in Bangladesh. Reliable for fast deposits and withdrawals.

Nagad

The postal department's mobile financial service. Secure and widely recognised.

Rocket

Dutch-Bangla Bank's mobile wallet service. Known for fast transactions.

Financial security advice: only transact from your own mobile wallet. Never use a third party's account, and do not share your PIN or wallet details with anyone. If you notice any suspicious activity, inform support immediately.

Reach out for help

Gaming problems are nothing to hide. If you or someone you know is struggling, contact us — we are always ready to help.

Live chat support

Our live chat service is available 24 hours a day, 7 days a week. Get instant assistance in Bengali and English.

Email support

Email us for any responsible gaming requests or to activate self-exclusion.

Emergency assistance

Gaming addiction is a treatable condition. Contact a mental health service provider in Bangladesh to get professional help.

Responsible gaming FAQ

The minimum age to open an account and play games at tk368 is 21. Minors are not permitted to use this platform. The age verification process is strictly followed.

To activate self-exclusion, email [email protected] or speak with our support team via live chat. Let us know how long you want the exclusion to last — we will apply it promptly. The account cannot be reactivated before the set period ends.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit takes a little time — this is intentional, so you cannot overspend in a moment of impulse.

Common signs of gaming addiction include: repeatedly placing bets to recover lost money, neglecting family or work to play, borrowing money to gamble, feeling restless when unable to play, and hiding gaming activity. If you notice these signs, seek help.

The tk368 support team is available 24 hours a day, 7 days a week. Assistance is available in both Bengali and English via live chat and email ([email protected]).

A time-out is generally for a short break — from a few days to a few weeks. It can be activated directly from your account. Self-exclusion, on the other hand, is for a long-term closure, where there is no option to reactivate the account before the set period ends.

Enjoy tk368 safely

Follow the responsible gaming guidelines and enjoy the fun of entertainment. Check our FAQ to learn more, or start playing right away.

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